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FAQs

What is Top Doctors?

Top Doctors is the first and only company that identifies the best doctors in every city, medical speciality and sub-specialty. Our mission is to help patients find the best healthcare. To this end, we implement a rigours multi-steps selection process to identify among the very best doctors for each treatment in order to guarantee that finding the best specialist is a privilege available to all people.
On our website you can easily make an appointment online and access a wide variety of articles that our doctors publish.

 

What is not Top Doctors?

It is not an online medical consultation service nor is it a forum for patients.

 

How does Top Doctors differ from other medical directories?

The fundamental difference between Top Doctors and other medical directories is our exclusive selection process. All Top Doctors physicians stand out both for medical excellence and experience and have passed our selection process. Every year Top Doctors surveys hundreds of thousands of physicians and asks them to nominate other physicians whom they believe to be among the very best in their specialty or specialties in their communities across the nation. In addition to its online nomination process, Top Doctors’s physician-led research team in cooperation with Adecco Medical & Science consultant company makes thousands of phone calls to identify excellent doctors and reinforce the survey process. As a result of this intensive research process, Top Doctors has become the nation’s most-trusted source for identifying top doctors.

Physicians do not and cannot pay to be included in any Top Doctors guide or list.Only 1 in 10 doctors meet these requirements. We are the only Company in Spain to offer patients this guarantee.

Our selection process ensures that we can recommend all the doctors and centers or clinics in our directory because they are players of the highest category.

 

Are all Top Doctors' physicians in private practice?

No. Our only priority is to have the best specialists, so at Top Doctors, the patient can find physicians and medical centers that are in the public system as well as those in private practice and working with health insurance coverage. See the data of each individual physician.

 

How do you select the best doctors in each speciality?

We perform our rigorous multi-steps selection process and research, we certify that all physicians who join Top Doctors are top professionals. Please find out more details of our selection process

 

Do physicians pay to belong to Top Doctors?

No. All doctors who accomplish our selection process can join Top Doctors for free. Physicians do not and cannot pay to be included in any Top Doctors guide or list. This is because the final mission of our Company is to help patients find the best healthcare.

 

I cannot find a doctor in my city or expert in the procedure I need. What can I do?

If the speciality you need is not yet included on our website or in your city, we offer a free patient support service. Contact us by telephone on 011 19 62 02 65 or via e-mail at [email protected]. A medical team will help you select the best doctor in the speciality you need, nationwide or internationally, and if desired, make you an appointment online.

 
 

What are the advantages of making an appointment online at Top Doctors?

There are many. Mainly speed and convenience.

  • • No waiting on the telephone. Make your appointment online, 24/7
  • • No need to look for the contact details of your doctor or clinic. Save your doctor or clinic as a favourite and you will always have it at hand
  • • No need to re-enter all your data. If you have login with Top Doctors choose your doctor, month, day and time, and make an appointment with only a click
  • • We will send an SMS reminder the day before your appointment, if you select this option when making the appointment online and if the doctor has an online calendar (SMS cost 0,35€)
 

Do I need an account on Top Doctors to ask for an appointment?

No, it is not necessary. In any case, to make an appointment online via Top Doctors systemt, you need to provide us with your details that will be recorded in our database (see our company privacy policy).

 

What are the advantages of an account with Top Doctors?

You have all these advantages:

  • • You can ask for a new appointment in a click, without retyping data.
  • • You avoid the need to look for your doctor or clinic each time you need them, as you can save these as favourites.
  • • You can review, change or cancel appointments at any time.
  • • You have a record of all your appointments
 

How can I create an account?

  • 1.- Click on "Login", located on the top right of the page.
  • 2.- Enter your details in the register of new users.
 

What security guarantee do I have if I create an account?

Top Doctors is extremely careful with personal data privacy and takes security seriously.

You can learn more by consulting our privacy policy.

 

How I can access my account?

  • 1.- Click on "Login", located on the top right of the page.
  • 2.- Enter your email address and password to access your account.
 

If I forget my password, what should I do?

Follow these steps:

  • 1.- Click on "Login", located on the top right of the page.
  • 2.- Below the form to enter the details of your account, you will see "I forgot my password".
  • 3.- Click and enter your email.
  • 4.- You will receive an email reminding you of your password.
 

How can I change the data in my account?

Follow these steps:

  • 1.- Click on "Login, located on the top right of the page.
  • 2.- If not already identified, enter your email address and password to access your account.
  • 3.- Once in, you can change all your data in "My Profile".
 

How can I unsubscribe at Top Doctors?

To inform us of your wish to unsubscribe you should send an e-mail at [email protected] We cease to process your personal data as soon as is technically possible. For this reason, in the early days you might receive some information that was pending at the time of your request to unsubscribe. In any event within 15 days from the receipt of the withdrawal of consent, data blocking will have taken place and only essential information is retained to be available for legal purposes (government bodies, judges and courts etc.)

 

DO YOU NEED HELP?

Contact us on:

011 19 62 02 65


From Monday to Friday
from 9am to 7pm


or sending an email
You will be answered in 
maximum 24 hours